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FAQs

FAQs 

You asked, we answered😉

How do I book an appointment?

The easiest way is to use online booking on our website. You can book a same-day appointment, if available, but you have to do it online to ensure contactless payment. No walk-ins at this time, due to COVID-19.

If it’s your first time booking with us, we’ll send you a new INTAKE FORM to fill out. This form has updated INFORMED CONSENT information specific to COVID-19. We are legally required to have this on file, so you gotta do it. 

Can I book an appointment for my kid?

Yes! We treat all ages here at The Village – babies, kids, teens. Please email us and we will set up an appointment.

We book Initial appointments with kids and babies before a shift starts so that we can fully explain the process and our tools. We often start littles with a laser treatment to get them comfortable with us and our process, next we graduate to acu “buttons” (press tacks) and then, depending on their comfort level, needles. 

How do I pay?

You put your credit card information in our secure system when you book so we can process your payment without touching your card. The payment process is fast and secure. Your card will be saved on file for easy future payment. We also accept debit and cash, just let your practitioner know how you’d like to pay and we are more than happy to accommodate.

What is your COVID-19 policy?

If you’ve been out of the country or have been exposed to COVID-19, you must wait two weeks before coming in for an appointment. Please reschedule if you have any cold or flu-like symptoms, including:

If you DO show up with symptoms, you will be turned away and charged for the appointment. To keep you safe, we will also reschedule if we have flu-like symptoms. There are no exceptions to this policy. It is here to stay.

How are ICBC claims paid?

We will continue direct billing for ICBC claims for you, so no changes there, phew!

What’s your cancellation policy? 

You will be charged IN FULL for your appointment if you:

Our online booking system allows you to reschedule your appointment 24 hours or longer in advance of your appointment time.

If you must cancel with less than 24 hours notice, please EMAIL us as early as possible to increase the chances that we can fill your appointment. We don’t have a receptionist, so we can’t take phone calls while we’re with patients. Please email!

Two exceptions to our cancellation policy: 

We will not charge you if (1) this is your first offence, or (2) you don’t show up because you are pregnant and in labour (showing up for your sweet new blessing is way more important!).

What if I’m running late for my appointment?

We keep a tight schedule between patients to help keep our fees lower than many other acupuncture clinics. If you are late for your appointment by 10 minutes or longer, you’ll either be asked to reschedule or (space permitting) wait until the practitioner can squeeze you in. If she CAN fit you in, your treatment will be shortened and she may do the check-in while she begins placing the needles. 

How do I prepare for my treatment?

Fill out the COVID-19 screening questionnaire — Four hours before your appointment, you’ll receive an EMAIL REMINDER for this MANDATORY SCREENING asking you about any signs or symptoms. We need to have your response before your appointment to be able to treat you.

Plan to come alone — Unless you’re accompanying a minor or you need assistance, come solo.

Wear a MASK — Everyone in the clinic is masked for safety, so put yours on before you step inside. It can be a scarf, bandana, medical-grade or other face covering. Just be sure it’s comfortably secured so you won’t have to fuss with it but it must stay over both your nose and mouth during your treatment. 

Wear loose, comfortable clothing — Skinny jeans make for awkward (or impossible) needling! To work our magic, we need easy access to your lower arms and legs, so please show up in loose, comfy clothes or bring a pair of loose pants to change into. Or just wear your jammies, because every day is PJ day at The Village!

Dress warm and bring a blanket — We can no longer supply blankets, so wear some cozy layers and bring a warm blanket to snuggle up with. In cool weather, chilly winds blow in when our front door is opened, and it’s easy to get chilled during an acu-nap. 

Optional items to bring — An eye mask, earplugs, or a book to read or listen to once your needles are in.

You don’t have a receptionist, so how do I start my appointment?

Here’s what to do every time you enter the clinic:

  1. Sanitize your hands at the front desk OR head back to the bathroom and wash ’em.
  2. Leave your shoes at the front door, especially if it’s raining.
  3. Step into the treatment room, choose a chair or bed, and hang your coat and bags on the hook.
  4. Get comfy in the chair/bed, we’ll be with you soon!

How long will my appointment take?

Once the needles are in, they need to be kept in for a minimum of 30 minutes. We TCMers call this a “complete cycle”; it gives the brain time to check in with each and every needle and help them jumpstart your inner healer. Most people “acu-nap” for 40 plus minutes. Ah, bliss! For your first treatment, give yourself about an hour and 20 minutes — time for a thorough consult and a nice, gentle, slo-mo departure. 

What parts of the body do you put needles in?

We mostly use points on your head and ears, your arms below the elbows, and your legs below the knees. No need to take your clothes off. Just dress comfy in a shirt and pants that can easily roll up to your elbows and knees. We never lay you down face-first on a table like other clinics do because it’s uncomfortable and unnecessary. Anything that’s wrong on the back of you can easily be treated with needles on the front. 

Why don’t you put the needles where I hurt? 

We get asked questions like this a lot: “Why are you putting acupuncture needles in my hand when it’s my back that hurts?” We practice a style of acupuncture called the Balance Method, which taps into your body’s energy superhighways (called meridians or channels) to effect change somewhere else. So you might show up with a sore lower back and get shockingly immediate relief when we treat your hands. We studied really hard to figure that out!

Traditional acupuncture treats the location of the pain. But the Balance Method pulls energy away from the pain by treating it from far away. We view the entire body as one interconnected system, rather than isolated areas of pain or blockage. 

What can acupuncture help with? 

Pretty much everything, and if we can’t help you, we know who to refer you to. Acupuncture’s ability to treat pain has been proven in multiple studies, and many people come to us for pain relief. But, really, acupuncture strengthens your whole ecosystem. A typical day sees us treating digestive, mental-health, and sleep disorders. We support patients with pre- and post-surgery, fertility, migraines, pregnancy, IVF, IUI, autoimmune diseases, concussion, immune issues, hormonal balancing, post-cancer recovery, skin conditions … the list goes on. Acupuncture is also a powerful tool for increasing motivation, focus, clarity, and for building your resilience. 

Is there anyone who should NOT get acupuncture?

We haven’t met them yet. After scouring the interweb and other sources, we’ve not found any contraindications, other than warnings against things we would NEVER do, like stimulating labour in early pregnancy. Age is certainly not a limitation. Our youngest patient was 11 days old, and our oldest was 95.